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Event Planner Resources

Below, you’ll find a few resources that should be helpful as you plan your event. If there is anything else we can provide, contact us and we will send it over.

Bio

Traycee Mayer is a hospitality executive, professional speaker, award-winning author, and certified coach with more than 40 years of leadership experience. Having led teams of up to 600 employees across hotels, convention centers, venues, and hospitality organizations, Traycee is known for helping leaders improve retention, strengthen culture, and elevate guest experiences through her Heart of Gold Framework^©. Her practical, employee-first approach inspires audiences to restore humanity to leadership while achieving measurable business results.

Stage Introduction

Our speaker today believes the hospitality industry has been asking the wrong question. For years, organizations have focused on creating exceptional guest experiences. But what if the key to extraordinary service isn’t found in the guest experience at all? What if it starts with the employee experience? With more than 40 years of hospitality leadership experience, our guest has led teams of up to 600 employees while building cultures that improve retention, strengthen engagement, and deliver remarkable results. She is an award-winning author, certified coach, and creator of the Heart of Gold Framework^©, a leadership approach designed to restore humanity to leadership while driving measurable business performance. Please join me in welcoming Traycee Mayer.

If possible, please play Heartbeat of Happiness by OlkoKoko before Traycee takes the stage.

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Bring Home The Message

The Leadership Contradiction

As a leader, if you do not know who you are and how you show up in the world, you will not know how to lead others in a way that lifts them up or guides your team to long-term success. Being able to stand in your true self and give another human being love and kindness will fulfill part of the job you have been tasked with.

Often, people need no more than to be supported with positive interactions if you have the right person in the right position. Traycee will share her vulnerability and mishaps along her journey and give the reader brilliant insights to apply to their own life and leadership challenges.