Restore Humanity to Leadership

Create exceptional Guest Experiences by Taking Better Care of Your Employees

Traycee Mayer

Award-Winning Author, Speaker, and Hospitality Coach

The hospitality industry has spent years teaching leaders how to create unforgettable guest experiences.

But what if we’ve been focusing on the wrong people?

The most successful hotels, resorts, venues, and hospitality organizations understand a simple truth: When employees feel valued, supported, and connected, they naturally create extraordinary experiences for guests. Through her Heart of Gold Framework^©, hospitality leadership expert Traycee Mayer helps organizations improve employee retention, strengthen culture, elevate service, and drive stronger business results by putting people first.

Why Hospitality Leaders Are Struggling

Most organizations are facing the same challenges:

The traditional response is to focus even harder on the customer.

Traycee teaches a different approach.

When leaders focus on their employees first, guests benefit naturally.

Employees stay longer. Teams work better together. Service improves.

Revenue grows.

The employee experience drives the guest experience.

Meet Traycee Mayer

Professional Speaker, Hospitality Executive, Award-Winning Author, Multi-Credentialed Coach

For more than four decades, Traycee Mayer has led hospitality teams ranging from small departments to organizations with hundreds of employees.

As a General Manager, hospitality executive, and people-first leader, she built a reputation for creating high-performing teams by investing deeply in the people who served guests every day.

While many leaders focused on policies, procedures, and performance metrics, Traycee focused on connection.
She learned that a few moments of genuine care can transform confidence, loyalty, performance, and culture.

Today, she shares those lessons with hospitality leaders across the country through powerful keynotes, workshops, coaching, and her Heart of Gold Framework.

of employees say recognition makes them happier at work.

0 %

Greater Profitability Is Achieved by Highly Engaged Teams

0 %

Months of an Employee's Salary Can Be Lost Replacing a Departing Team Member

6- 0

The Business Case for Caring

The Heart of Gold Framework is not about being soft.

It is about creating stronger business outcomes. Organizations that invest in employee engagement consistently experience:

Higher Retention

Employees who feel valued are more likely to stay and grow with your organization.

Better Guest Experiences

Engaged employees naturally deliver more memorable service.

Stronger Team Performance

Trust and connection create better collaboration and accountability.

Greater Profitability

Retaining trained employees and creating repeat guests improves long-term financial performance.

Healthier Culture

People perform better when they feel seen, heard, and appreciated.

It’s not about being perfect. It’s about being prepared.

How Traycee Helps Hospitality Organizations

Keynote
Speaking

The Heart of Gold Framework helps leaders create cultures where employees thrive and guests return.

Audiences leave inspired, energized, and equipped with practical tools they can use immediately.

Leadership Masterclass

An immersive experience designed for senior hospitality leaders who want to implement the Heart of Gold Framework within their organizations.

Participants learn how to strengthen culture, improve retention, increase engagement, and create measurable business results.

Coaching & Leadership Development

For organizations seeking deeper implementation, Traycee works directly with leaders and teams to embed Heart of Gold principles into daily operations.

Testimonials

Traycee is a kind, thoughtful and strategic leader of people. Traycee has an ability to get to the matter quickly and efficiently with her clients bringing out the best in them so they can reach their highest potential. She enables Managers, Executives, and Business owners alike to create environments that not only will help maintain their quality employees but have them thrive.

Maribel Z.

Attendee

Putting people first is how leaders thrive and support others. Traycee frames this in a way that is heartfelt, real, and actionable. A delightful approach to personal and team development!

Wendy Herrmann

Keynote Attendee

Ready to Build a Team Guests Can't Stop Talking About?

The guest experience begins long before a customer arrives.

It starts with the employees who greet them, serve them, support them, and care for them every day.

If you want stronger retention, healthier culture, better service, and sustainable business growth, it’s time to start where it matters most.

Your people.